Deborah
07-24-2007, 09:25 PM
...with an eventually satisfactory ending...yet another one of Deborah's adventures, another chuckle at my expense.
If you are a woman "of a certain age," you will understand this.
You YOUNG'UNS, just WAIT, you too will understand it all in good time. :nod:
As a prelude, I am not ALWAYS a raving lunatic.
Most of the time I'm a fairly rational human being, and have enjoyed a successful career and life.
However, HEAT and HUMIDITY can turn me into this...scary...out-of-control...wicked...difficult-to-be-near...woman.
Sigh.
We have two floor model air conditioners to keep out eensie weensie condo cool. I LOVE them. They pump out this delightful COLD air and take the humidity out as well, important when you live so close to the ocean.
One A/C conked out in June, so we sent it out, to Sears, for repair, five weeks ago.
Two weeks ago, when I came home from visiting my daughter and the grand-boys, I called to arrange to have it delivered.
That was call number one of a LONG and sad saga.
'Customer Service,' calls me back the next day to say
"Oh Ms March, we have it on record that your A/C repair was completed June 25th."
"That's grand," sez I, "May I please have it back then?"
"Okay," sez they "We'll get it scheduled for delivery."
Two days later, no delivery, so I call back.
"Customer Service" sez "Oh, we investigated and our records show that your A/C was delivered to you June 28th, and we have your signature on the delivery chit."
"Hmmm," sez me, "Then I wonder why I don't HAVE it, and why nobody called me BACK!?"
"Hmmm," sez they, "I guess we'll have to investigate further."
Nothing more from them for three days.
I call THEM. "Oh," sez 'Customer Service,' are you sure you didn't get it? (HELLLLOOOO????) Could one of your neighbours have signed for it for you?"
"Ummm, nope," sez I, "If it had been delivered, I'm pretty sure I'd remember. And no, no neighbour would have signed MY NAME on your delivery slip. Besides which, on the day you say you delivered for it, and you say I signed for it, I was actually in Quebec."
"Hmmm," sez 'Customer Service' "You're positive?"
"Ummm," sez I, "YES I'm SURE I was in Quebec, would be delighted to bring in my return airline ticket receipts if you need them."
"We'll investigate further." sez 'Customer Service'.
Uh huh.
Now it is currently HOT and HUMID and STICKY in Nova Scotia. Definitely not my favourite weather.
(Makes me seriously consider relocating to ALASKA, Jan!)
In the interim, from that first set of calls, up to today, I logged TWENTY-TWO telephone calls with them, and STILL no A/C.
FINALLY, they advise me that they'll replace my A/C ("Thank you very much," sez I in my mind, "since YOU lost it in the first place."), but it won't be in till Monday, a week from now.
Okay, so this is when I LOSE it.
Totally
Completely
Without abandon.
I thank Ms sez 'Customer Service,' (who was actually as helpful as she COULD have been, and I DID tell her that, this mess isn't not HER fault) and ask for the number for the retail store manager.
I call.
He's gone home for the day.
I ask for the number for the assistant retail store manager.
I get it. I call. It's a nice, calming lady named Tina.
"Hi Tina," sez I. I'm jus wondering what you know about the ongoing saga of my A/C."
"Aaahhh," sez she, "We're so sorry for your trouble, we just approved a replacement yesterday, it will be in this Monday."
"Hmmm," sez I, "Well, that's why I'm calling. I will try my best to be as polite as I can possibly be here, BUT, Sears has had my A/C for five weeks now, through the heat of the summer, and it is just not acceptable that we have to wait yet another full week before you deliver a replacement."
"Hmmm," sez she, "I'm not sure what else I can do about this. I think they ordered one in because we're out of stock here in Halifax."
Interjection in my mind, but not spoken aloud: "NO S&%$@# lady, THAT's because it's the middle of SUMMER and it's so stinkin' HOT and HUMID!!"
"Hmmm, " sez I, VERY quietly, VERY calmly, "My mother-in-law and I were just at Sears an hour ago to purchase an appliance for her, and I happened to see a model identical to the one Sears LOST, and rather than wait yet ANOTHER week, I would like to have THAT one, even if we need to come pick it up ourselves."
"Hmmm," sez she, "I'll see what I can do for you, and will call you back."
"WHEN?" sez I...keep in mind now that this was call number TWENTY TWO.
I can just FEEL myself losing control...oh my...I can feel my blood pressure sky-rocketing, I can feel my pulse pounding in my ears...
"Tina, I've heard several different levels of 'Customer Service' say the same thing, then I don't hear from them unless I call THEM back, and madam, I'm sorry, but (voice raised several decibels here) I am one HOT middle aged FAT menopausal woman :arghh: who has been coping for most of the summer WITHOUT my A/C :cry2: and I have to tell you I AM AT THE ABSOLUTE END OF MY ROPE with all this. So PLEASE TELL me WHEN you might be calling me back."
"Ummmm," sez she, very quietly, "I promise you it will be shortly."
Ten minutes later she calls to say "Ms March, we'' have an A/C at downtown pick-up waiting for you within the hour."
HUH???
Isn't that the most amazing thing!? Five weeks of this, and it's sorted out in ten minutes.
Well BLESS her sweet HEART!! I'm even gonna send her a thank you card!
So my dear long-suffering husband (who KNOWS how his wife is affected by elevated heat and humidity and will do just about ANYTHING to resolve it, lol) comes home from work half an hour later, I recount the story to him, off he goes to pick it up, brings it home, installs it, and here I sit FINALLY in the air conditioned comfort I need.
And tomorrow night, to celebrate, I'm stampin' with friends with our new SU order.
And life, once again, is good.
And how was YOUR day??
If you are a woman "of a certain age," you will understand this.
You YOUNG'UNS, just WAIT, you too will understand it all in good time. :nod:
As a prelude, I am not ALWAYS a raving lunatic.
Most of the time I'm a fairly rational human being, and have enjoyed a successful career and life.
However, HEAT and HUMIDITY can turn me into this...scary...out-of-control...wicked...difficult-to-be-near...woman.
Sigh.
We have two floor model air conditioners to keep out eensie weensie condo cool. I LOVE them. They pump out this delightful COLD air and take the humidity out as well, important when you live so close to the ocean.
One A/C conked out in June, so we sent it out, to Sears, for repair, five weeks ago.
Two weeks ago, when I came home from visiting my daughter and the grand-boys, I called to arrange to have it delivered.
That was call number one of a LONG and sad saga.
'Customer Service,' calls me back the next day to say
"Oh Ms March, we have it on record that your A/C repair was completed June 25th."
"That's grand," sez I, "May I please have it back then?"
"Okay," sez they "We'll get it scheduled for delivery."
Two days later, no delivery, so I call back.
"Customer Service" sez "Oh, we investigated and our records show that your A/C was delivered to you June 28th, and we have your signature on the delivery chit."
"Hmmm," sez me, "Then I wonder why I don't HAVE it, and why nobody called me BACK!?"
"Hmmm," sez they, "I guess we'll have to investigate further."
Nothing more from them for three days.
I call THEM. "Oh," sez 'Customer Service,' are you sure you didn't get it? (HELLLLOOOO????) Could one of your neighbours have signed for it for you?"
"Ummm, nope," sez I, "If it had been delivered, I'm pretty sure I'd remember. And no, no neighbour would have signed MY NAME on your delivery slip. Besides which, on the day you say you delivered for it, and you say I signed for it, I was actually in Quebec."
"Hmmm," sez 'Customer Service' "You're positive?"
"Ummm," sez I, "YES I'm SURE I was in Quebec, would be delighted to bring in my return airline ticket receipts if you need them."
"We'll investigate further." sez 'Customer Service'.
Uh huh.
Now it is currently HOT and HUMID and STICKY in Nova Scotia. Definitely not my favourite weather.
(Makes me seriously consider relocating to ALASKA, Jan!)
In the interim, from that first set of calls, up to today, I logged TWENTY-TWO telephone calls with them, and STILL no A/C.
FINALLY, they advise me that they'll replace my A/C ("Thank you very much," sez I in my mind, "since YOU lost it in the first place."), but it won't be in till Monday, a week from now.
Okay, so this is when I LOSE it.
Totally
Completely
Without abandon.
I thank Ms sez 'Customer Service,' (who was actually as helpful as she COULD have been, and I DID tell her that, this mess isn't not HER fault) and ask for the number for the retail store manager.
I call.
He's gone home for the day.
I ask for the number for the assistant retail store manager.
I get it. I call. It's a nice, calming lady named Tina.
"Hi Tina," sez I. I'm jus wondering what you know about the ongoing saga of my A/C."
"Aaahhh," sez she, "We're so sorry for your trouble, we just approved a replacement yesterday, it will be in this Monday."
"Hmmm," sez I, "Well, that's why I'm calling. I will try my best to be as polite as I can possibly be here, BUT, Sears has had my A/C for five weeks now, through the heat of the summer, and it is just not acceptable that we have to wait yet another full week before you deliver a replacement."
"Hmmm," sez she, "I'm not sure what else I can do about this. I think they ordered one in because we're out of stock here in Halifax."
Interjection in my mind, but not spoken aloud: "NO S&%$@# lady, THAT's because it's the middle of SUMMER and it's so stinkin' HOT and HUMID!!"
"Hmmm, " sez I, VERY quietly, VERY calmly, "My mother-in-law and I were just at Sears an hour ago to purchase an appliance for her, and I happened to see a model identical to the one Sears LOST, and rather than wait yet ANOTHER week, I would like to have THAT one, even if we need to come pick it up ourselves."
"Hmmm," sez she, "I'll see what I can do for you, and will call you back."
"WHEN?" sez I...keep in mind now that this was call number TWENTY TWO.
I can just FEEL myself losing control...oh my...I can feel my blood pressure sky-rocketing, I can feel my pulse pounding in my ears...
"Tina, I've heard several different levels of 'Customer Service' say the same thing, then I don't hear from them unless I call THEM back, and madam, I'm sorry, but (voice raised several decibels here) I am one HOT middle aged FAT menopausal woman :arghh: who has been coping for most of the summer WITHOUT my A/C :cry2: and I have to tell you I AM AT THE ABSOLUTE END OF MY ROPE with all this. So PLEASE TELL me WHEN you might be calling me back."
"Ummmm," sez she, very quietly, "I promise you it will be shortly."
Ten minutes later she calls to say "Ms March, we'' have an A/C at downtown pick-up waiting for you within the hour."
HUH???
Isn't that the most amazing thing!? Five weeks of this, and it's sorted out in ten minutes.
Well BLESS her sweet HEART!! I'm even gonna send her a thank you card!
So my dear long-suffering husband (who KNOWS how his wife is affected by elevated heat and humidity and will do just about ANYTHING to resolve it, lol) comes home from work half an hour later, I recount the story to him, off he goes to pick it up, brings it home, installs it, and here I sit FINALLY in the air conditioned comfort I need.
And tomorrow night, to celebrate, I'm stampin' with friends with our new SU order.
And life, once again, is good.
And how was YOUR day??