lakeslady
08-25-2008, 10:29 AM
Thank you girls for all your listening ears.
Many of you will be aware that we had our bank account wiped out due to a debit card scam.
To cut along story short, you will be pleased to know that we had all our money re embursed by our bank on Friday.
Because we had not been negligent in any way, and the fault was not ours......the bank paid us back in full.
Mind you that was not before I had a few irate phone calls with various people and ended up writing to the banks chief executive officer.
We conduct our bank accounts with care and courtsey and we expect the same back from the people who handle our affairs.
My biggest bone of contention was, just not the fact that the money was missing, but how communications were handled during this time.
Automated telephone systems are a big bone of contention in a situation as stressful as this was.:realmad:
Trying to remember and then punch in ban account numbers, bank sort codes, DOB, etc was near in possible , even if you could remember them!!
Why oh why cannot help lines be manned by real people???
When I did manage to speak to "real people" their attitude was blase to say the least. After all it was MY money that had disappeared NOT theirs.
Their customer care services statement says that they really care..........I dont think so, and I decided to do something about it.
Within 48 hours of sending off 4 letters to various indivduals of high ranking status within the banking system I had my money back in my bank account.
No apologises as of yet, but I have had at least 2 letters back saying they are investigating my official complaint.
Points..........ME...... 1 ..... Bank NIL!!!!!:rolleyes:
Many of you will be aware that we had our bank account wiped out due to a debit card scam.
To cut along story short, you will be pleased to know that we had all our money re embursed by our bank on Friday.
Because we had not been negligent in any way, and the fault was not ours......the bank paid us back in full.
Mind you that was not before I had a few irate phone calls with various people and ended up writing to the banks chief executive officer.
We conduct our bank accounts with care and courtsey and we expect the same back from the people who handle our affairs.
My biggest bone of contention was, just not the fact that the money was missing, but how communications were handled during this time.
Automated telephone systems are a big bone of contention in a situation as stressful as this was.:realmad:
Trying to remember and then punch in ban account numbers, bank sort codes, DOB, etc was near in possible , even if you could remember them!!
Why oh why cannot help lines be manned by real people???
When I did manage to speak to "real people" their attitude was blase to say the least. After all it was MY money that had disappeared NOT theirs.
Their customer care services statement says that they really care..........I dont think so, and I decided to do something about it.
Within 48 hours of sending off 4 letters to various indivduals of high ranking status within the banking system I had my money back in my bank account.
No apologises as of yet, but I have had at least 2 letters back saying they are investigating my official complaint.
Points..........ME...... 1 ..... Bank NIL!!!!!:rolleyes: