View Full Version : New Support System Ready!

01-11-2011, 03:08 PM
Hi Shackies! :)

We have just installed a new support system. You will see the button on the menu bar up top. This formal support system will help get everyone any help they need in an organized way that notifies your behind the scenes Shack-techs.

This is to be used if you are having site issues. At this time we are not using it for suggestions and other needs. If you currently have any outstanding technical issues please put a ticket in. I have locked up the site issue forum area and will most likely remove it soon.

Additionally we have added the Shack site to our site monitoring service. If the site goes down which has not happened since we migrated... but if it does we will get notified by e-mail and text message and be on the case fixing up the site without waiting for someone to notice and contact us.

We appreciate everyone's participation on the site and know without all of you there would be no community here. Give us some more time to get to some of the suggestions sprinkled around the forum and we also have some ideas not mentioned to enhance the community coming up. Looking forward to a great year!

Mike and Matt

01-11-2011, 03:11 PM
Thanks, Mike!! This is a great idea!!!!!! I think this way posts don't get pushed down and then are never seen. We appreciate all the hard work!

01-11-2011, 03:31 PM
I saw that button...what a great idea...Thank you so much for all the help, the patience and the communication!!! I'm lovin' it here!!!

Paula Carden
01-11-2011, 04:08 PM
THANK YOU Mike and Matt!! I know we are in good hands!!

01-11-2011, 04:43 PM
Thanks so much for being on top of everything!

01-11-2011, 05:00 PM
:183: I love you guys! Thank you for caring so much!

01-11-2011, 06:24 PM
That's really terrific. Thank you.

01-11-2011, 07:32 PM
Thanks for all that you're doing to keep our "happy home" happy.

01-11-2011, 08:55 PM
Thanks guys for taking such good care of us!!

Mrs. Fence
01-11-2011, 09:16 PM
Thanks, Guys!

01-11-2011, 09:39 PM
I just had to chuckle....All I ever hear at school is "Put a ticket in" or " Did you Put a ticket in? TOO FUNNY!

Far North
01-12-2011, 02:46 AM
Fabulous! You guys are great!