View Full Version : Site Fix Status 3/10/2011

03-10-2011, 04:33 PM
Hi Everyone,

We just went through an exhaustive journey to get to the root cause of a lot of the issues popping up lately. The good news a lot of resolution has occurred. Here is what has been addressed:

-Who is online back on homepage
-Swap board strange permission issue messages
-Homepage width

These issues should be fully resolved. Issues in progress:

-Groups access and usage
-A few people can't always access the site
-Who is in chat

I will expand on these items now.

Chat - We will most likely have the who is in chat up top again tomorrow.

Groups - Upon investigation we discovered the software used here actually has two types of groups. At some point a programmer in the past disabled and hid one in the code we found today. To keep a long story short what we are doing is giving everyone the ability to create and participate in groups.

To access groups underneathe the blue site buttons in the green bar up top go to Community > Groups (it is a drop down menu)

From here you can create and join groups. I am working on only having public groups available. I would prefer it if you do not create private/invite only/moderated groups. I really don't see the point of allowing groups that cause exclusion. So please create only public groups. If plus members need more locked down forum areas let me know.

After we get only public group options available I will create a video tutorial and post it to help everyone be able to know how to participate.

Site access - we are working with our hosting company that is known for reliable service to resolve the issue. Our issue is elevated to a higher tier of support currently. We will figure out why some ISP networks in certain areas are having issue which effects a few shackies.

Moving forward... it seems the root cause of a lot of our issues was a recent site update/patch. What we are doing differently from now on to prevent unexpected changes to our custom code is we have setup a test copy of the site to try it on first.

We may call upon a couple of you to test it out at times when we put in a new feature or install an update to make sure we aren't missing anything.

Thank you so much for your patience and support. We are really fortunate to have the programmer on board that we do. A lot of times these issues get farmed out to a consultant. Matt has worked with the same guy for 8 years and he can learn and figure out anything. He did a lot of great work today. His name is Naz and he will be the only one working on the site. Our team behind the scenes cares a lot about this site and will continue to learn, improve, and communicate even better as we move forward.

Again Thanks for making this community so wonderful. I really appreciate all of you and reading your posts and seeing your cards. Even when things are broken ;)


03-10-2011, 04:57 PM
Thanks Mike!!!!!!!!

03-10-2011, 05:18 PM
This is wonderful!
Thank you for all your hard work on our behalf!

03-10-2011, 05:38 PM
cheers mike:) thanks for the update.

03-10-2011, 05:43 PM
Thanks Mike, Matt and Naz. Three cheers to you!

03-10-2011, 06:12 PM
thanks for the update and fixing what ever was causing my issues (i'm in for now, anyway!).

03-10-2011, 06:15 PM
You guys ROCK! We love the Shack and it's great to see that you do too!

Paula Carden
03-10-2011, 06:20 PM
Thank you Stamp Shack Mike!! We are all so appreciative of the time you have given us to keep our site up and running! Thanks to Matt and Naz also. You are all the "Men"!

03-10-2011, 06:37 PM
I think we have a real A team on our side working in the background for The Stamp Shack. Thanks to you all.
I am over here in the UK and rarely have any problems with the site, except when it goes down for everyone. Keep up the good work, you are appreciated guys.

03-10-2011, 06:59 PM
Thanks to all three of you, we appreciate all you're doing to keep our site awesome. Looks like the puppy is getting pretty big.

03-10-2011, 07:33 PM
Thank you all for caring about us, and for us. I'm so glad to read that you feel that way about our Shack. Maybe you'd like to try stamping??? I'm sure we could supply you with stamps, ink and paper....we could even design a swap around you.

03-10-2011, 07:53 PM
Thanks so much and for updating us too! Cute puppy!

03-10-2011, 08:00 PM
thanks for teh update, hopefully all will be well soon

03-10-2011, 08:04 PM
Thanks to all for staying with us, keeping us informed (which was a major problem in the past) and for all you do to keep our home a happy one.

Also, Mike I love your group test avatar. I love Dachshunds!

03-10-2011, 09:32 PM
But the REAL question is; are you really joining my SWAPS???? LOL

Mrs. Fence
03-10-2011, 09:42 PM
Thanks for the update. I now have a support tab and a chat tab, which I haven't had for a long time and my pages look much better today! Thanks again :)

03-10-2011, 11:23 PM
wow! thanks Mike! you are great!!!

Far North
03-11-2011, 03:14 AM
Awesome! Thanks so much for keeping things clicking along for us!

03-11-2011, 05:34 AM
Thanks for listening to us and working on our problems.

03-11-2011, 05:46 AM
Thanks for looking into the technical issues. I was in "stress out" mode just reading all the work you have been facilitating behind the scenes. it's more than my little brain can understand. We are lucky to have you. I appreciate that you are listening and keeping us up to speed with what's going on.

03-11-2011, 08:47 AM
Thanks for everything you do, to keep the site up and running.

03-11-2011, 02:59 PM
Thank you all, this is the best site ever !

03-11-2011, 09:32 PM
Thank you for doing such a fantastic job "behind the scenes". We all really appreciate it.