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Thread: Support Tickets

  1. #1
    Join Date
    Jul 2007
    Location
    St. Cloud, Minnesota
    Posts
    1,525

    Support Tickets

    How long do they take to answer/investigate a Support Ticket Claim?
    I filled out two and one I had as Medium Priority when I thought something was off with the site, then I filed another one stating HIGH when I found out I renewed and was considered only a Junior Member? I can't post on a lot of threads and see many of the other features like gallery stuff/templates, etc. It is making me sad... lol. I don't post often, but I do lurk a lot!

  2. #2

    Re: Support Tickets

    no idea..but I hope a mod can help you..I would pm the shackhost too, it can't hurt

  3. #3
    Join Date
    Jul 2007
    Location
    St. Cloud, Minnesota
    Posts
    1,525

    Re: Support Tickets

    I tried to PM the Shackhost, but I don't have "permission" as a Junior Member. Hmph....

  4. #4

    Re: Support Tickets

    well then, I would say put in a ton of tickets and wait for a mod..I am not the most pateint of shackies..lol

  5. #5
    Join Date
    Jul 2007
    Location
    St. Cloud, Minnesota
    Posts
    1,525

    Re: Support Tickets

    Quote Originally Posted by MnMommy2 View Post
    I tried to PM the Shackhost, but I don't have "permission" as a Junior Member. Hmph....
    Neither am I as you can tell! haha

  6. Re: Support Tickets

    Hi,

    I apologize for the delay. We are manually fixing your account now while we figure out what went wrong.

    Sincerely,
    Mike

  7. #7
    Join Date
    Jul 2007
    Location
    St. Cloud, Minnesota
    Posts
    1,525

    Re: Support Tickets

    Thank you for fixing my account, sorry I was a little impatient, I'm happy again!

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